Regardless of low stock levels, changes to trading hours or long customer waiting times, there is no excuse for abuse and violence from customers.

Your employer must have a process in place so all employees know what to do when incidents occur.

If an incident occurs in your workplace please ensure that it is reported so there is an official record of the abuse or violence.

If you experience abuse or violence from a customer and are unsure what to do, ask your manager or supervisor for help dealing with the situation.

For several years the SDA been campaigning to eliminate abuse and violence through our No One Deserves A Serve campaign and have won tougher penalties in New South Wales, Western Australia, South Australia and the Northern Territory.

Please share our video message – There’s No Excuse For Abuse – with your family and friends.